Can I place my order over the phone?
Placing an order can only be done through the website.

What are the shipping times for your products?
We take 24 hours to process your order from Monday to Friday at 12 p.m. Orders placed on Friday after 12 p.m. will be processed on Monday.

Where do we ship your product from?
Our offices are located in Bordeaux, France. Our international warehouse is located in St Jean d'Illac in France.

I made a mistake in my delivery address, how can I change it?
In this case, we invite you to contact us using the online form or by email: info@addictsportnutrition.com 

How can I track my package ?
As soon as your package is shipped, you will receive an email with a tracking link. By clicking on this link, you will be able to track your package in real time.

To which countries do you deliver?
We deliver to mainland France, Belgium, Luxembourg

I have been charged several times for the same order, what should I do?
In this case, we invite you to contact us using the online form or by email: info@addictsportnutrition.com 

Can I benefit from payment more than once?
Unfortunately no, to date we do not offer payment in installments.

I am a professional, can I benefit from special rates?
If you are a professional, we invite you to contact us by email: info@addictsportnutrition.com 

I received an incorrect product, what should I do?
In this case, we invite you to contact us using the online form or by email: info@addictsportnutrition.com 

I made a mistake in my order, how can I change it?
If the package has not left our warehouses, we invite you to contact us using the online form or by email: info@addictsportnutrition.com 

I was unable to collect my package and it was returned to you, what should I do?
In this case, we invite you to contact us using the online form or by email: info@addictsportnutrition.com 

I have received my package but one or more products are damaged or non-compliant, what should I do?
In this case, we invite you to contact us using the online form or by email: info@addictsportnutrition.com and attach photos of the defective products.

I did not receive an order confirmation email, has it been taken into account?
In this case, we invite you to contact us using the online form or by email: info@addictsportnutrition.com